CTA doesn’t just build great tools, we also provide a wealth of services, solutions, & strategic consulting

We'll take a thorough inventory of your tech stack: what you're paying for, what you're using, and where your data gets stuck. Then we give you a prioritized roadmap for fixing it. That includes an answer on AI: where it can take routine work off your team's plate, where it's not ready, and what needs to be true about your data before any of it works. Recommendations are sequenced to what your budget and team can actually absorb, and we'll tell you when the right answer is a tool you already have or a vendor that isn't us.

Tech strategy

Custom analytics projects

Do you have an urgent analytics project, but not enough hands at the moment to complete it? Need an executive dashboard, or data support for your organizing program?

CTA has analysts familiar with all types of data from digital ads data, to voter files, registration and census data, to voter contact tools and path to victory plans, and so much more. We plug seamlessly into your team to deliver actionable insights - only charging you for the hours we spend on your project.

Is your organization considering a migration to a new data warehouse, or an upgrade to your tech stack? Need a set of fresh eyes to evaluate your needs?

CTA offers a Data Infrastructure Assessment and Planning package. This includes discovery interviews with your staff about your current systems, and written recommendations and an architecture outline of how your systems could look using PAD.

Data infrastructure assessments

New to the world of GCP, and want a whole team of engineers to help scope, plan, and construct your new infrastructure? We can help! Our engineers help scope, design, and build secure, cost-effective infrastructure tailored to your programs:

- Data infrastructure assessment: Discovery interviews with your organization’s staff

- Architecture and Design: High level written plan tailored to your organization’s use case, and provide best practices for cost-effective and secure architecture

- Service planning: Advise on selection and design of compute services (Compute Engine, GKE, Cloud Functions & Cloud Run)

- Data Integration & Pipeline Design: Advise on building modern ETL pipelines using GCP native tools like Dataflow, Pub/Sub and Composer

- Data Migration Support: Assistance moving data from your existing systems into GCP for a seamless transition

- Option to contract with CTA for some/all of plan execution

Bespoke cloud development

Speak with a member of our Solutions Team

Our team of tech and data experts is here to help.

Service Levels

Part of your Service Agreement with Community Tech Alliance ("CTA") includes this Service Level Agreement. Any capitalized terms not defined here have the meaning given to them in the Services Agreement. If anything here conflicts with the Service Agreement, the Service Agreement controls.

  • CTA make every effort to ensure our offering is reliable and available, however we don't control the underlying physical infrastructure. We rely on Google Cloud Platform's fault tolerance across multiple availability zones, and we can redeploy the platform to another region in the event of catastrophic failure. Because of that, CTA can't offer service levels that exceed those of our service providers and subprocessors:

  • As part of your agreement with CTA, you receive basic support: help with billing inquiries, plus access to documentation, white papers, and online best practices guides.

    Your organization provides first-level support to your own Users. CTA provides second-level support to your Designated Contacts only — the employees you've designated as allowed to contact CTA for technical support. Your support administrators can add Designated Contacts to your support Requests.

    Before coming to CTA, you are expected to use reasonable efforts to fix any error, bug, malfunction, or network connectivity defect on your own. When you do submit a Request, provide all requested diagnostic information and assist CTA as needed to resolve it.

  • You assign a priority (P1–P4) when you submit a Request. CTA reviews your designation and may change any we believe to be incorrect; that determination is final and binding.

    • P0 — impact to operating environments provisioned to support Mission Critical Services

    • P1 — critical impact: service unusable in production

    • P2 — high impact: service use severely impaired

    • P3 — medium impact: service use partially impaired

    • P4 — low impact: service fully usable

  • Hours of Operation are 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding holidays. A Business Day is any day during Hours of Operation.

    Target initial response times depend on your support level. For standard support, during Hours of Operation:

    • P0/P1 — Under 3 hours

    • P2 — 6 hours

    • P3 — 12 hours

    • P4 — 24 hours

    All P1 incidents will be acknowledged and responded to as soon as possible, even outside Hours of Operation. Requests received outside Hours of Operation are logged and processed on the next Business Day.

    CTA may respond to a Request by acknowledging receipt. Please note that CTA may not be able to answer or resolve every Request.

  • CTA has no obligation to provide services except as set out in the Services Agreement and its Exhibits. For example, unless the Services Agreement or its Exhibits say otherwise, CTA has no obligation to:

    1. write, build, or improve any software applications, or write code to facilitate any applications;

    2. configure the Offering for your organization; or

    3. design, build, or review your organization's infrastructure.

    If CTA determines your Request is a Feature Request — a request to add a new feature or enhance an existing one that isn't currently part of the Offering — we'll log it for consideration in a future update or release and consider the matter closed. CTA is under no obligation to respond to or resolve any Feature Request, or to include it in any future update or release.

  • CTA performs periodic Maintenance — maintenance work on the software delivering the Offering — to keep the Services performing well. In most cases it has limited or no negative impact on availability or functionality. If we expect planned Maintenance to negatively affect availability or functionality, we'll use commercially reasonable efforts to give at least seven days' advance notice. CTA may also perform emergency unscheduled Maintenance at any time; if we expect it to negatively affect availability or functionality, we'll use commercially reasonable efforts to give advance notice. All Maintenance notices go to your Notification Email Address — the primary contact email address you've provided to CTA.

    • Business Day — any day during Hours of Operation.

    • Designated Contacts — employees you designate as allowed to contact CTA for technical support.

    • Feature Request — a Request from a Designated Contact to add a new feature or enhance an existing feature that isn't currently part of the Offering.

    • Hours of Operation — 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding holidays.

    • Maintenance — maintenance work performed on the software delivering the Offering.

    • Mission Critical Services — a service that is core to your organization's needs and requires a timely response to continue operations, with no workaround or alternate solution available.

    • Notification Email Address — the primary contact email address provided to CTA.

    • Priority — P0, P1, P2, P3, or P4, depending on how much a Request is affecting your operations. Used to set initial target response times.

    • Request — a request from a Designated Contact to CTA support to resolve a question or problem report about the Services.